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Frequently Asked Questions
Is Huepar Store the only official store?
www.huepar.com is our only official mall in the world. In addition, you can buy our products on third-party e-commerce platforms, Amazon and Walmart.
Can you provide the VAT invoice?
Yes, we support providing local invoices with tax information for customers in EU countries, the United States, the United Kingdom and other countries.
How to use the discount code？
When a promotion is available on our website, a corresponding code will be displayed under the product page. You must click to copy the code from the coupon icon and paste the code into the discount code box at check out where it will be automatically deducted before you process the payment.
Please note that only one coupon code may be applied to an order, you cannot combine multiple coupon codes for additional discounts. Coupon codes are only valid on our official website.
If you have additional questions, please reach out to us via email at firstname.lastname@example.org. We will respond back to your request within 24 business hours.
How long will it take to get my orders?
For pre-orders, please refer to the shipping date on the product page. A shipping confirmation email will be sent to your email once the order has shipped.
The carrier is FedEx/UPS/DHL/DPD... Once the items arrived in our warehouse, please allow 3~7 business days for your shipment to arrive at your address. For any third-party shipping, we cannot provide any additional shipping information or documentation. Any delivery dates provided by HUEPAR are estimates.
The time frame of an order delivery is divided into two parts:
1. Processing time: 1-2 working days
2. Shipping time: 2-5 working days
Do you offer free shipping?
Yes, Free shipping on orders over USD $99. We only ship to the lower 48 states in the US. And we DO NOT ship to PO BOXES or APO.
Do you ship to Alaska or Hawaii?
Our free shipping service cannot support Alaska or Hawaii, or other remote addresses.
If you really need to place an order, we will charge you the actual shipping cost, which may be between $50~$100 USD.
Can I change the address after shipping?
We regret that post-shipment change of address service is not available.
If you find that the delivery address is filled in incorrectly, and the parcel is already in transit, HUEPAR will no longer be able to change the address in time. You need to contact the carrier for assistance by yourself. If you need further support, please contact huepar support for help in time, thank you!
Can I change the delivery date of my order?
We are unable to provide specific delivery dates, but you can contact carrier customer service to inquire about having your package held for up to 2~5 business days at their distribution center for pick up.
Online Customer Service
Contact online customer service for immediate support.
Huepar Support Team
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