When will my order ship?

My package says delivered, but I didn’t receive it.

Sometimes tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

My order shipped but I need to change the address.

So sorry for the issue! You should still be able to update your address on the website! If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.

When will my order ship?

Shipping times vary as we do ship worldwide from different fulfillment centers based on your location.
Estimated Delivery Time:
8~20 business day (United States/Canada/Australia/United Kingdom/EU Countries)
1-2 months (Other Countries)
Your tracking number will be updated 1~3 working days after your order has been shipped.

Return Policy

If you are not satisfied with the product, you can return it back to us wihtin 15 days for replacement or refund. But you have to pay for the return postage. Please contact us before you return.

Quality problems (DOA)

If the item arrived broken, damaged or with defects, please contact us within 15 days from the delivery date and then follow the instructions shown in our 15 Days Product Guarantee.

WHAT IF YOU DON'T GET YOUR PARCEL ?

If you do not get your parcel within 60 days  (peak season like Hollween and Christmas might have more delay) , we will refund you fully money. 100% guaranteed.

DO WE TAKE CREDIT CARD?

Yes we do, when you check out you will see information for credit card/debit cards

Can laser level be used outdoors?

901CG, 902CG, Box-1G are recommended to use outdoors. Usually they are in company with laser receiver when using outdoors.

9011G and 9211G are not recommended for outdoor use. In addition, outdoor work will also be affected by the working environment 

What influence adsorption strength of the adapter?

The adsorption force of the adapter is affected by the material, area and surface cleanliness of the adsorption surface.

901CG, 902CG, Box-1G, how to open the pulse mode?

After power on, long press the power key, the pulse mode is on when the blue light is on.